These Terms and Conditions set out the basis on which Cleaners N4 provides domestic and commercial cleaning services within its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means the person, firm, or company who purchases or uses the cleaning services from Cleaners N4.
Company means Cleaners N4, the cleaning service provider.
Services means the cleaning services provided by the Company as agreed with the Client.
Premises means the property or location where the Services are to be carried out.
Booking means a request by the Client for Services, whether one-off or recurring, which is accepted by the Company.
The Company provides domestic and commercial cleaning services within its designated service area, covering locations in and around the N4 postcode and nearby districts. The exact services to be provided, including frequency, duration, and type of clean, will be agreed at the time of booking.
Unless expressly agreed in writing, the Services do not include tasks that are inherently dangerous, require specialist training or equipment, or fall outside general cleaning activities. This includes, without limitation, high-level external window cleaning without safe access, removal of hazardous substances, and tasks involving structural work.
All bookings must be made directly with the Company through its accepted booking channels. When making a booking, the Client must provide accurate and complete information regarding the Premises, the type of Services required, and any access instructions.
A booking is only confirmed when the Company has accepted the request and provided confirmation to the Client. The Company reserves the right to decline any booking request at its discretion.
The Client is responsible for ensuring that any recurring booking schedule, such as weekly or fortnightly cleans, is suitable and that any changes are communicated to the Company in a timely manner. The Company will make reasonable efforts to allocate the same cleaner or team to recurring bookings, but this cannot be guaranteed.
The Client must ensure that the Premises are accessible to the Company and its cleaners at the agreed time of the booking. This may include providing keys, access codes, or arranging for someone to be present to grant entry.
If the cleaner is unable to gain access to the Premises at the scheduled time, the visit may be treated as a late cancellation and may be subject to the applicable cancellation fees set out in these Terms and Conditions.
Where keys are provided to the Company, they will be coded and stored securely. The Company will take reasonable care of keys entrusted to it but accepts no liability for any loss or damage arising from incorrect or incomplete access details provided by the Client.
The Client agrees to provide a safe working environment for the cleaners, including ensuring that the Premises are free from health and safety hazards. The Client must notify the Company of any known risks, such as loose floorboards, defective appliances, or security issues.
The Client is responsible for ensuring that basic utilities, such as electricity, running water, and adequate lighting, are available during the scheduled cleaning visit. Where specialist cleaning products or equipment are requested or required, this must be agreed in advance.
The Client must not request any services from cleaners that fall outside the scope of the agreed Services. Any additional tasks should be requested and agreed through the Company, not directly with individual cleaners.
The prices for Services are set out by the Company and may vary according to the type of service, duration, and location within the service area. Prices may be provided as an hourly rate or as a fixed fee per visit or per project.
All quoted prices are based on the information provided by the Client at the time of booking. If the information is inaccurate or incomplete, or if the condition of the Premises differs significantly from what was described, the Company reserves the right to adjust the price or the scope of Services accordingly.
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due either in advance or immediately upon completion of the Services. The Company may require prepayment or a deposit for certain bookings, including one-off deep cleans, end-of-tenancy cleans, and larger commercial jobs.
The Company accepts the payment methods specified in its booking communications. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available. Late or non-payment may result in suspension or cancellation of Services and may incur additional charges.
If the Client wishes to cancel or reschedule a booking, notice must be given within the minimum time period specified by the Company. Failure to provide sufficient notice may result in a cancellation fee, which may be up to the full value of the scheduled service.
Recurring bookings may be paused or amended by the Client, subject to reasonable notice and availability. The Company reserves the right to charge for any visit that is cancelled at short notice, particularly where a cleaner has already been allocated and travel arrangements have been made.
The Company may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, or access issues. In such cases, the Company will make reasonable efforts to offer an alternative appointment or a refund for any prepayments made for the cancelled visit.
The Company aims to deliver a high standard of cleaning services. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the visit, providing details and, where relevant, evidence of the issue.
Where a complaint is upheld, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another form of resolution. The Company is not obliged to undertake remedial work if the complaint is received significantly later than the cleaning date or where the condition of the Premises has changed in the interim.
The Company holds appropriate liability insurance for its operations. The liability of the Company for any loss, damage, or expense arising out of or in connection with the provision of the Services shall, to the fullest extent permitted by law, be limited to the value of the individual booking during which the incident occurred.
The Company shall not be liable for normal wear and tear, existing damage, or deterioration of items or surfaces that may become apparent during cleaning. The Client is responsible for identifying and informing the Company of any particularly fragile, valuable, or delicate items and for securing or removing such items before the cleaning visit.
The Company will not be liable for any indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. The Company shall also not be responsible for any damage or loss arising from faulty equipment or materials provided by the Client, or from failure to follow the Company’s recommendations.
The Company expects the Client to secure valuables, cash, and sensitive documents before the start of any cleaning visit. The Company does not accept responsibility for alleged missing items in the absence of clear and conclusive evidence of wrongdoing.
Cleaners are not permitted to use the Client’s personal belongings for their own purposes and are instructed to act with honesty and integrity at all times. Any concerns about conduct must be reported to the Company immediately so that appropriate steps can be taken.
The Company may supply its own cleaning products and basic equipment as part of the Services. Alternatively, if agreed, the Client may prefer that the cleaners use products or equipment supplied by the Client. Where the Client’s products or equipment are used, the Client is responsible for ensuring they are safe, fit for purpose, and suitable for the surfaces to be cleaned.
The Company is not liable for any damage caused by products or equipment supplied by the Client. If a particular product is requested by the Client, any associated risks are accepted by the Client, and the Company’s liability may be limited accordingly.
The Company will dispose of general domestic waste generated as part of the cleaning process using the Client’s existing bins and local collection arrangements. It is the Client’s responsibility to ensure that appropriate bins and recycling facilities are available at the Premises.
The Company does not provide removal of large volumes of waste, bulky items, construction debris, or hazardous materials as part of standard Services. Such waste must be managed in line with local authority and national waste regulations. Where additional waste removal services are requested, this must be arranged and agreed separately, and may be subject to additional charges and regulatory requirements.
The Company will endeavour to follow best practices in environmental management, including appropriate use of cleaning products and adherence to local waste and recycling rules within the service area.
Cleaners are required to work in a safe and respectful manner at all times. The Company reserves the right to withdraw its cleaners and terminate or suspend Services immediately if they encounter abuse, harassment, discrimination, or unsafe conditions at the Premises.
The Client must not instruct cleaners to undertake unsafe tasks, such as standing on unstable furniture, using inappropriate ladders, or handling hazardous chemicals not supplied or approved by the Company.
The Company will handle personal information about Clients in accordance with applicable data protection laws. Client details are used only for the purpose of managing bookings, providing Services, handling payments, and communicating about the Services.
The Company will take reasonable steps to protect the confidentiality of information relating to the Client and the Premises. Personal data will not be shared with third parties except where necessary for the provision of Services, for payment processing, or where required by law.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings. The latest version will apply to all new bookings and to ongoing Services after reasonable notice has been given to the Client.
Continued use of the Services following notification of changes will be deemed acceptance of the updated Terms and Conditions.
Either party may terminate ongoing Services by giving reasonable notice in writing, subject to any minimum commitment period agreed at the time of booking. The Company reserves the right to terminate Services immediately if the Client breaches these Terms and Conditions, fails to pay for Services, or creates an unsafe or inappropriate environment for cleaners.
On termination, any outstanding fees for Services already provided or booked within a non-cancellable window will become payable immediately.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede all previous agreements, understandings, and representations, whether oral or written.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
By placing a booking with Cleaners N4, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
Trust our cleaners N4 for your cleaning needs in Haringey. We offer amazing value and budget-friendly prices for our customers.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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