This Privacy Policy explains how Cleaners N4 collects, uses, stores, and shares personal data relating to customers in the N4 area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all customers and prospective customers of Cleaners N4 located in the N4 area, regardless of the service package chosen or method of contact.
Cleaners N4 is a cleaning service provider operating in the N4 area. In relation to the personal data of our customers, Cleaners N4 acts as a data controller. This means we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
We collect and process different categories of personal data about you, which may include:
Identification data such as your name and title.
Contact data such as billing address, service address, and other address details within the N4 area, as well as non-electronic contact details you choose to provide.
Booking and service data such as preferred cleaning dates and times, access instructions, details of the type of cleaning service requested, notes on special requirements, feedback and complaints, and records of services provided.
Payment and transaction data such as payment confirmations, amounts charged, and records of invoices and receipts. Cleaners N4 does not store full payment card details; these are handled by secure third-party payment processors.
Communications data such as notes of telephone conversations, copies of correspondence, and any other information you choose to share with us when you contact us about our services.
Technical and usage data where relevant such as information about how you use our booking systems or service management tools, to the extent that such systems are used and data is necessary for providing the service or improving it.
We collect personal data directly from you when you make an enquiry, request a quote, place a booking, communicate with us by telephone or in writing, provide instructions to our cleaners, or complete any feedback forms. We may also receive information about you from third parties where this is necessary to provide our services, such as referral partners or property managers who book cleaning services on your behalf, and from payment service providers in order to confirm and reconcile payments.
We process your personal data only where we have a lawful basis to do so under the GDPR. Depending on the specific processing activity, we may rely on the following lawful bases:
Performance of a contract. We process your personal data to provide our cleaning services, manage bookings, communicate about services, issue invoices, and handle payment and service-related queries. Without this information, we may not be able to provide the requested services.
Compliance with legal obligations. We process certain data to comply with our legal obligations, such as accounting, tax, and record-keeping requirements and to respond to lawful requests from regulatory or public authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling complaints or disputes, and protecting our business, staff, and customers.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional marketing or communications. Where we rely on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing carried out before consent was withdrawn.
We use your personal data to:
Provide and manage cleaning services at your property in the N4 area.
Respond to enquiries, provide quotes, and confirm, amend, or cancel bookings.
Issue invoices, process and reconcile payments, and handle any billing queries.
Manage service delivery and quality, including communicating with cleaners about your instructions where necessary.
Handle feedback, complaints, or claims and resolve disputes.
Maintain business records and comply with accounting, tax, and legal obligations.
Improve our services, including internal analysis of service usage and customer preferences, in a way that does not unfairly impact your privacy.
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties act as data processors or independent controllers depending on the circumstances.
Service providers and processors. We may use third-party providers to supply payment processing, booking and scheduling tools, customer management systems, secure data storage, and business administration services. These processors only process your personal data on our documented instructions, are subject to confidentiality obligations, and are required to implement appropriate security measures.
Professional advisers. We may share data with accountants, legal advisers, or other professional services where necessary to obtain advice or comply with our obligations.
Authorities and enforcement bodies. We may disclose personal data if required to do so by law or in response to a legitimate request, for example from tax authorities, regulators, or law enforcement.
Where data is shared with organisations acting as independent controllers, they are responsible for their own compliance with data protection laws in respect of their use of your personal data.
We keep your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period may vary depending on the type of data and the applicable legal obligations.
Booking and service records, including invoices and payment data, are typically retained for a number of years to comply with tax and accounting rules.
Basic customer contact details are retained while you are an active customer and for a reasonable period afterwards, to enable us to answer queries, manage any disputes, and maintain records of past services.
Where we rely on consent for optional communications, data used solely for that purpose will be deleted or anonymised if you withdraw consent or opt out, unless we need to keep certain details to ensure we respect your choice.
When data is no longer needed, it will be securely deleted, anonymised, or aggregated so that it can no longer be linked to you.
If we use service providers based outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that does not provide the same level of data protection. Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal data, such as contracts containing standard data protection clauses approved by relevant authorities or other equivalent safeguards, and we will take steps to ensure that your data protection rights continue to be respected.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage systems, internal policies, staff training, and regular review of our security arrangements. While we strive to protect your personal data, no system can be guaranteed to be completely secure, and you should take care when providing personal data, particularly in shared environments.
As a customer of Cleaners N4 in the N4 area, you have several rights under data protection law. These rights are subject to certain conditions and legal exceptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, along with information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or where technically feasible, that we transmit it to another controller.
Right to object. You may object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims.
Rights in relation to automated decision-making. Cleaners N4 does not rely on solely automated decision-making that produces legal or similarly significant effects for customers in the N4 area.
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact Cleaners N4 using the contact details you already have from your service agreement or usual point of contact. We may need to verify your identity before responding to a request. We aim to respond within the timeframes required by data protection law and will provide reasons if we are unable to comply with your request in whole or in part.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority. Details of how to contact the relevant authority can be found on the authority’s official website.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply to all Cleaners N4 customers in the N4 area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Trust our cleaners N4 for your cleaning needs in Haringey. We offer amazing value and budget-friendly prices for our customers.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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